Replying to an email sent from secure_mft@sandwell.gov.uk is not advised as there will be no reply.
Should you need assistance you should contact ICT Service Desk:
Telephone: 0121 569 3399
Monday to Thursday 08:00 - 17:30
Friday 08:00 - 17:00
Also, for SMBC users:
https://intranet.sandwell.gov.uk/info/20173/ict (information)
Web Portal: https://helpdeskportal.sandwell.gov.uk/sso
(incident management web portal)